Billing FAQ¶
Quick answers to common questions about plans, credits, and payments in Opionate. For the full picture, see What Actually Consumes Your Credits (and What Doesn't) and How to Buy Credits.
Credits¶
What actually costs credits?¶
Text Analytics (generating categories and classifying open-ended responses), AI Follow-up Questions, and funding a Panel Recruitment wave. Building surveys, using Reporting, and exporting to PowerPoint are all included in your subscription.
Do I see the cost before an action runs?¶
Yes - every credit-based action shows an estimated cost before you confirm it, so nothing runs and spends credits as a surprise.
What if I don't have enough credits for an action?¶
You'll see that before committing, with the option to buy more credits rather than have the action fail partway through.
Plans and Subscription¶
Can I change plans at any time?¶
Yes - the Plans section of your Billing & Subscription page supports moving between tiers whenever you'd like.
Does changing plans affect my existing credit balance?¶
No - your credit balance carries over when you change plans.
Is there a free plan or trial?¶
Check the Plans section of your Billing & Subscription page for current plan options and what each includes - offerings can change, so that page is the source of truth rather than any fixed list here.
Payments¶
How do I pay?¶
Payment is handled through the payment provider integrated directly into your Billing & Subscription page.
Where do I find past invoices or receipts?¶
Your billing history, in the same Billing & Subscription page, includes past purchases and their details.
Who do I contact about a billing issue or refund?¶
Reach out through Opionate's support/messaging channel from inside your workspace - billing issues are handled directly by the team rather than requiring a separate support system.
Teams¶
Are credits shared across a team account?¶
Credits are tied to the subscribing account. If you're on a shared or team plan and unsure how usage is tracked, check with your account admin.
Still have a question this didn't answer? Reach out via Opionate's in-app messaging and the team will help directly.